Returns & Exchanges

Due to the perishable nature of our products, we prioritize food safety and only accept returns for items that arrive damaged or defective. We want every bite of our salted egg snacks to be perfect, so please contact us within 7 days of delivery if your order is not up to standard.

1

Inspect Your Shipment

Upon arrival, please check your snack packs for any signs of transit damage or compromised seals.

2

Document Issues

Take clear photos of the damaged packaging and the batch number located on the back of the bag for our quality control team.

3

Submit a Claim

Email our support team with your order number and the photos attached to initiate a refund or replacement request.

4

Receive Resolution

Once approved, we will issue a full refund to your original payment method or ship out a fresh batch of snacks at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing